If for whatever reason you are not happy with your purchase, you have 30 days from the shipped date to return your order to us for a refund. Items returned must be in resalable condition. Unfortunately, delivery charges are non-refundable.
To return an online purchase by post, just follow these instructions…
Please fill in the Contact Us form on our website with your Order Number and the reason for the return. We will then email you back within 48 hours with our returns address
You're now ready to post your unwanted or unsuitable items back to us. We recommend you send your return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you keep hold of your proof of postage. Until we receive your return to our Returns Office, the items and their condition are your responsibility.
We'll send you an email to confirm your return has been received and that your refund has been processed. This will take up to 14 days.
Once processed, your refund will be credited back via the original method of payment. Please allow up to 7 days for your refund to appear on your bank statement. If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative payment method. Delivery Charges are non-refundable.